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Frequently Asked Questions

What is your Booking Policy?

We kindly ask that you arrive 10-15 minutes prior to your appointment to fill out the appropriate forms for your service. A courtesy call or quick message is appreciated if you are running late. 

What is your Cancellation Policy?

If a cancellation or rescheduling of a service needs to be made, we request 24 hours notice prior to your appointment. A $25 cancellation fee may apply for no show appointments.

How much do your services cost?

Visit this page for pricing.

What type of skin treatment should I get?

It depends on your skin type. A consultation with Crystal is preferred. You will be required to fill out a skin assessment form prior to the treatment. This helps the esthetician understand which medications you are using, the products you regularly use, recent procedures, and what your biggest issue is with your skin.

What is a Facial? What does it do for the skin?

A facial is a family of skin treatments for the face that includes steam, exfoliation, extractions, creams, lotions, facial masks, peels, and sometimes massage. Facials are designed to cleanse, exfoliate and nourish to promote a clear, well hydrated skin.

Will a Facial treatment make me break out?

Most patients experience little to no break outs after having a facial treatment. The last thing we want is you breaking out more. The products used in the treatments are lightweight and should not clog the pores. If you are prone to acne, oil-free products will be used to eliminate the possibility of post-treatment breakouts. It's rare that anyone breaks out with the products used in Jade'Spa' services.

What is a Chemical Peel?

It is the chemically controlled removal of skin which causes the body to make new skin giving a more youthful appearance. Chemical peels can vary in strength.

What is Microdermabrasion?

It is a physical exfoliation process that removes the outermost layers of the skin, revealing youthful under layers. 


What is Glycolic Acid (GA)?

Glycolic acid is in the family of Alpha-Hydroxy Acids (AHA's). Glycolic acid comes from sugar cane and is a natural exfoliator. It is known to have the best penetration because of its small molecular size and thus is more often used in skin care treatments like chemical peels.

What is Alpha Hydroxy Acid (AHA)?

It is a naturally occurring acid often referred to as "fruit acid". AHA are used in cosmetic products as moisturizers, emollients, and exfoliants, and are also employed to treat such conditions as sun damage, and hyper pigmentation. 

What is the difference between Gel polish and Shellac?

Shellac is a gel polish (half gel, half regular polish) that is applied with a basic nail polish brush but cured in the CND LED Shellac Lamp. It dissolved easily with acetone when removing.

On the other hand, gel is a liquid gel that forms a manicure. This needs a special tool for removal that unfortunately Jade'Spa does not have. Always advise if you have GEL on your nails when booking because unfortunately we cannot remove gel polish, only shellac.

How far in advance should I book my appointment?

The further in advance is always best, however do try to book a week in advance if you can. 

What methods of payment do you accept?

Cash, Visa, MasterCard, Interact/Debit, or Gift Cards.

Still have unanswered questions?

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